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Saas · Enterprise · Developer Tools
Six Live Chat Tools and the Bubble That Runs Your Website
HelpCrunch, WATI, Pure Chat, LivePerson, Rocket.Chat and Provide Support all sell the same small box in the corner of your screen. The differences between them explain how customer support quietly turned into a software industry worth billions.
live-chat · customer-supportRead →
Saas · Developer Tools · Enterprise
Social Intents Runs Live Chat From Inside Slack and Teams
The bootstrapped live chat company skips the separate support dashboard entirely - routing website chats, WhatsApp and SMS into Microsoft Teams, Slack and Google Chat, for a flat $39 a month with unlimited agents.
social-intents · live-chatRead →
Saas · Ai · Enterprise
Live Chat Software Stopped Waiting for a Human to Reply
From a free chat bubble in Scottsdale to a public company in New York and a $62.5 million bet out of Kuala Lumpur, four companies are chasing the same job - answer the customer - and AI is quietly rewriting who does the answering.
live-chat-software · customer-messagingRead →