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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Four Feedback Tools, Four Very Different Jobs
Saas · Enterprise · Tool

Four Feedback Tools, Four Very Different Jobs

Nicereply, UserTesting, Zoho Survey and Jotform all collect feedback. The useful difference is when to use each one - and what kind of truth each can actually reveal.

customer-feedback-tools · survey-softwareRead →
Story
How Six Feedback Tools Turn Your Gripes Into Roadmaps
Saas · Developer Tools · Enterprise

How Six Feedback Tools Turn Your Gripes Into Roadmaps

SurveyMonkey, PostHog, Lyssna and a cluster of smaller rivals have built a quiet industry around one question: what do you actually think? Here is how six of them make money from your opinions, and what each does differently.

customer-feedback · surveysRead →
Story
Nicereply Turns One Awkward Question Into a Business
Saas · Enterprise · Developer Tools

Nicereply Turns One Awkward Question Into a Business

The Slovak survey company built a business on the smiley faces you click after a support ticket closes - and Microsoft, Lenovo and HubSpot all pay attention to what those faces say.

nicereply · csatRead →