
The Birdeye CMO has spent two decades turning technical systems into growth systems. His latest argument is simple: AI matters only when it can do useful work for every location.

At SOCi, revenue climbed from roughly $10 million to more than $100 million while Monica Ho stayed in the same chair. Her trick is to treat the chair as rented, keep changing the job, and make room for the intern with the better TikTok idea.