From a dive boat to Pret, David Chang’s delivery kitchen, Levain’s cookie counter and now Heyday’s treatment rooms, Andy Taylor has built a career around one deceptively hard question: how do you make a good experience repeatable without making it ordinary?
He studied the science of bread, learned scale at Panera, tried to make Friendly's friendly again, and returned to his bakery roots at Levain. John Maguire's career is a lesson in fixing what customers can see - and what companies prefer not to.