kustomer
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Anna Fisher Is Teaching AI to Remember What Marketing Is For
After helping ZoomInfo reach the public markets and taking Spiff into Salesforce, Kustomer's CMO is building a leaner kind of growth machine - one that remembers the customer before it reaches for the robot.
tawk.to Gave Live Chat Away While Kustomer Chased a Billion
One company handed the world's most-used live chat to everyone for free and never raised a dollar. The other sold to Meta for a billion, got written down 75%, and had to start over as a standalone.
Social Intents Runs Live Chat From Inside Slack and Teams
The bootstrapped live chat company skips the separate support dashboard entirely - routing website chats, WhatsApp and SMS into Microsoft Teams, Slack and Google Chat, for a flat $39 a month with unlimited agents.
Four Contact Center Platforms, One Confusing Choice in 2026
NICE, UJET, Kustomer and XCALLY all promise to fix your customer service. They come at it from four very different places - and the gap between them says a lot about where support software is heading.
Vikas Bhambri Sells the Software Behind the Support Desk
For close to three decades he has sold the customer-experience software you never see - the CRM inside Kustomer, the contact-center stack that plugs into UJET, and now the AI agents at Rasa. Meet the go-to-market operator who turned other people's complaints into a career.
The AI Contact Center Land Grab, in Eight Companies
Dialpad, UJET, Regal, Twilio, Bright Pattern, Kustomer, Mitel and XCALLY are all chasing the same moment - the second a customer reaches out. Here is how eight very different companies are betting on what happens when AI picks up the phone.
Eight Help Desks Circling Your Next Support Ticket
InvGate, Jitbit, USU, Thena, Kustomer, SolarWinds, ProProfs and SAP all want to run your support queue. Here is how the help desk software field actually splits - and who each one is really built for.