knowledge-automation
(3)
AptEdge
AptEdge is a B2B SaaS company building an AI-native support platform for technical customer service teams. Its answer engine, AnswerGPT, connects to the tools where enterprise knowledge already lives - Salesforce, Zendesk, ServiceNow, Jira, Confluence, SharePoint, Slack and more - and uses retrieval-augmented generation to turn scattered documents and past tickets into concise, grounded answers for support agents and customers. Founded in 2020 by former AppDynamics leaders Aakrit Prasad and Anthony Kilman, the company says it cuts time-to-answer for agents and counts Cisco, Everbridge and Hexagon among its customers. It raised an $11M seed+ round in June 2023 led by Stage 2 Capital.
Kusal de Silva
Kusal de Silva is the CEO of AptEdge, an AI-native company focused on solving the hard last mile of enterprise B2B technical support — complex tickets, scattered knowledge, and the engineers who untangle both. A Cornell-trained, Oxford-polished operator with two decades inside enterprise sales orgs at Citigroup and Meltwater, he took the AptEdge helm in 2025 with a sharp position: don't be the fastest answer, be the right one.
Shelf
Shelf is an AI-driven knowledge and data quality platform that cleans, enriches, and governs the unstructured content enterprises feed into generative AI. By diagnosing and fixing the messy documents, duplicates, and outdated answers buried across corporate systems, Shelf aims to make GenAI and RAG applications accurate and trustworthy. Founded in 2017 and based in New York and Stamford, Connecticut, it serves enterprises like John Deere, HelloFresh, DSW, and Glovo.