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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
Your Help Desk Software Is Now an AI Arms Race
Saas · Ai · Enterprise

Your Help Desk Software Is Now an AI Arms Race

Zendesk, Intercom, InvGate, Jitbit and half a dozen rivals used to sell you a ticket queue. In 2026 they are all selling the same thing - an AI that answers before a human ever reads the ticket.

help-desk-software · customer-supportRead →
Story
Why Customer Support Software Is Having an Identity Crisis
Saas · Enterprise · Ai

Why Customer Support Software Is Having an Identity Crisis

SAP, ServiceNow, Gorgias, Kayako, Supportbench and Thena are all chasing the same promise - support that resolves itself. Here is who is actually building it, and who is just bolting AI onto an old inbox.

customer-support-software · helpdeskRead →