josh-schachter
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Ai · Saas · Enterprise
UpdateAI Beat Gong, Then Gainsight Bought It
The post-sales notetaker that customer success managers swore by went head-to-head with the giants, won a loyal following, and got absorbed into Gainsight's AI push in July 2025. Here is how a discovery interview turned into an acquisition.
updateai · customer-successRead →
Ai · Saas · Enterprise
UpdateAI Listened to Every Customer Call, Then Gainsight Bought It
The conversational-intelligence startup spent five years turning customer meetings into signal for post-sales teams. In July 2025 Gainsight acquired it to power Atlas, its agentic-AI bet, and put founder Josh Schachter in charge.
updateai · gainsightRead →