jmi-equity
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ChurnZero
ChurnZero is a customer success platform that helps subscription and B2B SaaS businesses reduce churn and grow revenue from existing customers. It unifies customer data, health scores, automation playbooks, and AI agents so customer success teams can spot risk early, drive product adoption, and manage renewals and expansion at scale. Founded in 2015 and based in Washington, D.C., it serves thousands of customer-facing teams and is consistently ranked among the top-rated customer success tools on G2.
Dennis Fois
Dennis Fois is the CEO of Bloomerang, the leading nonprofit donor management and CRM platform serving over 26,000 organizations across North America. With more than 25 years of international leadership in CRM and customer experience technology - spanning roles at Copper CRM, NewVoiceMedia (sold to Vonage for $350M), Rant & Rave, eGain, Barclays, and ADP - Fois brings a rare combination of high-growth SaaS playbook execution and genuine conviction about the nonprofit sector's transformative potential. Based in San Francisco, he joined Bloomerang in January 2023 to lead the company's next phase of growth, overseeing a strategic investment from Warburg Pincus in 2024 and the acquisitions of Qgiv and InitLive to build what he calls the 'First Giving Platform.'