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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
Omilia Built a Bot People Actually Say Thank You To
Ai · Enterprise · Saas

Omilia Built a Bot People Actually Say Thank You To

The Cyprus garage startup bootstrapped for 18 years, countersued the giant that tried to crush it, and just raised $67 million to finally kill the phone tree.

omilia · conversational-aiRead →
Story
Shapewear, Roller Coasters, and Borrowed Cars Walk Into a Contact Center
Ujet · Cx · Contact Center

Shapewear, Roller Coasters, and Borrowed Cars Walk Into a Contact Center

Three companies that couldn't look less alike — SPANX in shapewear, Herschend in theme parks, and Turo in car sharing — turn out to share the same architecture underneath: a CRM-first, cloud-native contact center on UJET, no stored PII, deployment measured in weeks or hours, and one hard number each that moved. This profile examines the common pattern behind three very different customer-experience turnarounds.

ujet · cxRead →