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Your Help Desk Software Is Now an AI Arms Race
Zendesk, Intercom, InvGate, Jitbit and half a dozen rivals used to sell you a ticket queue. In 2026 they are all selling the same thing - an AI that answers before a human ever reads the ticket.
How InvGate, ServiceNow, Gladly and TeamSupport Split the Help Desk
Four service platforms, four arguments about what support should actually feel like. One bets on tickets, one on the enterprise machine, one on the person, one on the account - and buyers are picking sides.
Eight Help Desks Circling Your Next Support Ticket
InvGate, Jitbit, USU, Thena, Kustomer, SolarWinds, ProProfs and SAP all want to run your support queue. Here is how the help desk software field actually splits - and who each one is really built for.
Help Desk Software's AI Arms Race, From Dixa to Oracle
Six help desk platforms - Dixa, Front, Thena, Oracle, InvGate and Jitbit - are betting that software can close your support tickets faster than the people you hired to answer them. Here is how they actually differ.