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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

in-app-surveys

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Story
Customer Feedback Tools Have a Placement Problem
Saas · Enterprise · Tool

Customer Feedback Tools Have a Placement Problem

The smartest survey stack starts with where the question belongs. Eight very different tools show why timing, channel and follow-through matter more than a longer feature list.

customer-feedback-software · survey-toolsRead →
Story
How Survey Software Splintered Into a Dozen Niches
Saas · Developer Tools · Enterprise

How Survey Software Splintered Into a Dozen Niches

Refiner, Usersnap, Simplesat, PostHog, SurveyLab and a crowd of rivals each grabbed one slice of customer feedback. The old all-in-one survey builder never saw it coming.

customer-feedback · survey-softwareRead →