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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

hr-case-management

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Company
Wolken has a problem with waiting.
Ai · Saas · Enterprise

Wolken has a problem with waiting.

The enterprise software company built its business making service desks easier to change. Now it wants AI to do more of the resolving - with fewer trips through the queue.

enterprise-service-management · itsmRead →
Company
AdviserPlus wants to take HR off speed dial
Saas · Enterprise

AdviserPlus wants to take HR off speed dial

At Currys, managers took on 88% of employee relations tasks with AdviserPlus. The UK company’s proposition combines guided software, human advisers and a surprisingly practical idea: help the person closest to a problem handle more of it.

employee-relations · hr-case-managementRead →
Company
The Spreadsheet Was the First Thing to Break: How HR Acuity Turned Workplace Complaints Into Enterprise Intelligence
Saas · Enterprise · Ai

The Spreadsheet Was the First Thing to Break: How HR Acuity Turned Workplace Complaints Into Enterprise Intelligence

Most companies can count employees, payroll and vacation days. HR Acuity built a business around the thing they could not count cleanly: what happens after someone says something went wrong at work.

employee-relations · hr-case-managementRead →