HelpCrunch, WATI, Pure Chat, LivePerson, Rocket.Chat and Provide Support all sell the same small box in the corner of your screen. The differences between them explain how customer support quietly turned into a software industry worth billions.
Built by two Shopify plugin veterans, DelightChat is the omnichannel helpdesk trying to out-simple Chatwoot, Crisp and tawk.to for D2C brands who live inside WhatsApp.
The bootstrapped live chat company skips the separate support dashboard entirely - routing website chats, WhatsApp and SMS into Microsoft Teams, Slack and Google Chat, for a flat $39 a month with unlimited agents.

One built its whole pitch on German servers and GDPR. The other bet on an all-in-one inbox with honest per-agent pricing. Here is how the two live chat platforms actually differ.