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Toby Gabriner is the CEO of Help Scout, a Boston-based customer support platform serving over 12,000 businesses. A four-time CEO and five-time president with more than two decades of scaling B2B software companies, Gabriner grew Adap.tv from $200K to $200M+ in revenue before its $465M acquisition by AOL in 2013, transformed Bitly from a link shortener into a multi-product analytics platform, and led AdRoll's evolution into NextRoll. A Mission District native who started community college after being kicked out of home at 18, he now brings a customer-first philosophy to Help Scout at the precise moment AI is reshaping customer support.

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