
After decades selling cereal, soup and smartphones, Mark Childs took on a harder brief: persuading a region to see public transit as part of a good day, not merely the machinery between two places.
The agency made regional integration feel ordinary with one fare card and free transfers. Then a 19-kilometre light-rail project took 15 years and roughly $13.1 billion to open - a case study in both the power and peril of building the connective tissue of a city.