Tagged: gladly
5 results
Eight Contact Center Platforms Racing to Answer Your Angry Call
Sharpen, UJET, Cisco, Voiso, Gladly, Enghouse, Bright Pattern and Mitel are all chasing the same moment - the second you dial support. Here is who is winning, who is bleeding, and who is quietly betting the human on the other end is optional.
AI Is Quietly Taking Over the Customer Service Call
Dialpad, Amazon, RingCentral, Gladly, UJET and Broadvoice are betting that the future of customer service has no hold music and no script - just AI agents that answer on the first ring. Here is who is fighting for the world's most hated phone call.
Plain and Gladly Are Both Trying to Kill the Support Ticket
Two startups, two very different customers, one shared enemy. Plain wants developers to forget the inbox; Gladly wants retailers to forget the case number. Here is what the end of the ticket actually looks like.
Six Contact Center Platforms, Six Very Different Bets
Twilio, UJET, Cisco, Alvaria, CloudTalk and Gladly all promise to handle your customers - but each one was built for a very different company. Here is who each is really for.
How InvGate, ServiceNow, Gladly and TeamSupport Split the Help Desk
Four service platforms, four arguments about what support should actually feel like. One bets on tickets, one on the enterprise machine, one on the person, one on the account - and buyers are picking sides.