gartner-magic-quadrant
(4)
Velaris Wants to Fire the Spreadsheet Running Your Renewals
The London-and-Madrid startup landed as the only Visionary in Gartner's 2025 customer success ranking with a simple bet - that software should spot a shaky account before a human ever opens the health dashboard.
How boost.ai Turned Norwegian Banking Chat Into a Global AI Play
A conversational AI company from Stavanger now runs 600+ live virtual agents across 450+ organizations - and it is competing for enterprise deals against Uniphore, Intercom and Five9.
How boost.ai Taught Norwegian Banks to Answer Their Own Phones
A team of coders in Stavanger built conversational AI for the industries that fire you for getting it wrong. Ten years on, 600-plus AI agents handle 150 million conversations a year for banks, insurers and governments.
The Contact Center Turned Into an AI Battleground in 2025
Talkdesk crashed the leaders' circle, Content Guru now stands alone as a challenger, Cisco slipped, and 8x8 vanished from the map. Gartner's 2025 CCaaS ranking is really a story about AI eating the call center.