
Diya Mathew is a Senior Manager for Customer Engagement Strategy in the Office of the President & COO at ServiceNow, the enterprise cloud platform company valued at over $100 billion. A graduate of Duke University's Fuqua School of Business and NIT Tiruchirappalli, she brings a rare blend of technical depth and strategic acumen forged across Cisco, Deloitte Consulting, Meta, and now ServiceNow. Based in San Francisco, she works at the intersection of executive strategy, customer engagement, and enterprise operations.
Lydia Smyers is Vice President of Customer and Partner Solutions for U.S. Telco, Media, and Gaming at Microsoft, leading a team of more than 400 professionals serving the top 200 enterprises in those sectors. Based in Massachusetts, she has spent over a decade at Microsoft in roles spanning U.S. Education, Americas Northeast, and now the converging industries of telco, media, and gaming. Before Microsoft she held senior executive roles at Oracle, Red Hat, and Ernst & Young, building a career defined by large-scale partnerships, channel strategy, and technology-driven transformation. She was named to CRN's Top 100 Women of the Channel five consecutive years and spoke at MWC Barcelona 2026 on AI and its societal implications.