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Conversational AI Stopped Talking and Started Doing the Work
Forrester's 2026 scorecard for customer-service AI crowns NiCE Cognigy, Kore.ai and Omilia as leaders, hands Bret Taylor's Sierra a breakout, and quietly leaves Google off the list entirely. The bots that used to answer questions now close tickets - and the whole industry is racing to prove it.
Ashley Rose
Ashley Rose is the co-founder and CEO of Living Security, the Austin-based company that turned dull compliance-checkbox security training into a data-driven discipline it helped name: Human Risk Management. She built the company in 2017 with her husband Drew, starting with in-person cyber escape rooms and scaling into an AI-native platform used by enterprises like Mastercard, Verizon, CVS Health and JPMorgan. A product-obsessed entrepreneur who once funded a kids' snap-change swimwear line on Kickstarter, Rose argues the industry has the human problem backwards: people are not the weakest link, they are the largest attack surface worth investing in.