A 58-year-old agency built a business around an easily missed truth: food is sold twice - first to the people who serve it, then to the people who eat it.
The Westlake Village agency spent decades learning where food sales stall. Its answer is part marketing shop, part digital toolmaker - built to replace the rep's least satisfying sentence: "I'll get back to you."

From agency rooms to restaurant partnerships, Melanie Hellenga has built a career around one useful idea: a brand matters most where people actually experience it.