The company formerly known as Gympass survived a bad consumer idea, a three-day B2B pivot and the sudden closure of its entire physical network. Its playbook is less about selling workouts than making a three-sided marketplace feel risk-free.
Planet Fitness built a 21.5-million-member business by treating intimidation as the real barrier to exercise. Its low-price, franchise-powered model turned the people traditional gyms overlooked into the center of the fitness market.