experience-marketing
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Caitlin Tucker Spent Seven Years Building the Room She Now Leads
She entered tech through an office-manager job, found her métier in the chemistry of live rooms, and spent seven years turning field experiments into an enterprise marketing brief. Now Quantum Metric's CMO wants analytics to deliver understanding before another dashboard asks for attention.
Naveen Gupta
Naveen Gupta is the co-founder and CEO of Birdeye, a Palo Alto-based AI-powered customer experience platform that serves over 100,000 businesses globally. Inspired by a personal struggle to find a quality surgeon for his mother at Stanford, Naveen and his brother Neeraj built Birdeye in 2012 to help businesses manage their online reputation and grow through customer feedback. Under his leadership, Birdeye crossed $100M ARR in 2023, raised over $93M in total funding, and pioneered what Naveen calls 'Experience Marketing' - the discipline of turning customer satisfaction into organic growth. A veteran of Yahoo and RingCentral, he brings deep product and operational expertise to one of SaaS's quietest success stories.