The conference-call company watched Teams swallow its old market, then rebuilt itself around the stubbornly local business of global phone service. The result is a useful lesson in choosing the complicated problem your platform partner cannot solve alone.
Rime is a San Francisco voice AI company building human-sounding text-to-speech models for enterprise. Founded by linguists and engineers, its Mist and Arcana models power more than 100 million customer phone conversations every month for brands including Domino's and Wingstop, with sub-200ms response times and pronunciation control designed for production call centers.