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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
Customer Communications Software Has an Identity Crisis
Saas · Enterprise · Fintech

Customer Communications Software Has an Identity Crisis

Six vendors promise better customer conversations, but they solve very different problems. The useful question is not which platform wins - it is where your communication actually breaks.

customer-communications-management · document-automationRead →
Story
The Invisible Software Behind Every Bill You Actually Read
Saas · Enterprise · Fintech

The Invisible Software Behind Every Bill You Actually Read

CleverTap, Doxim, Broadridge, Customer.io and a handful of rivals fight over the same quiet job - turning your bank statements, app pings and renewal notices into something you open. Here is how the customer communications business actually works.

customer-communications-management · ccmRead →
Story
The Quiet Software War Over Every Bill You Receive
Enterprise · Saas · Ai

The Quiet Software War Over Every Bill You Receive

Doxim, Intense Technologies, Infobip and Templafy don't make headlines, but they quietly decide how your bank, insurer and phone company talk to you - and the market for that plumbing is racing past $2 billion.

customer-communications-management · ccmRead →