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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Legend
Mads Fosselius and the trouble with being a ticket
Founder · Executive · Operator

Mads Fosselius and the trouble with being a ticket

Before he co-founded Dixa, Mads Fosselius worked the phones. His long argument with customer-service software has taken him from the call-centre floor to the chairman’s seat.

mads-fosselius · dixaRead →
Story
Help Desk Software's AI Arms Race, From Dixa to Oracle
Saas · Ai · Enterprise

Help Desk Software's AI Arms Race, From Dixa to Oracle

Six help desk platforms - Dixa, Front, Thena, Oracle, InvGate and Jitbit - are betting that software can close your support tickets faster than the people you hired to answer them. Here is how they actually differ.

help-desk-software · customer-supportRead →