digital-workers
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The Dispatcher Who Never Goes Home
Cargofy began with an app that found loads for one-truck businesses. Then war, better language models and a pile of rejected phone calls turned it into something stranger: a logistics workforce that does not clock out.
Automatiga Built the Control Room for Software Robots - Then AI Agents Took the Keys
A three-person Utah company assembled the plumbing for an automation program - ideas, bots, controls, analytics and 550-plus connector actions. Its next move was not another dashboard, but an acquisition that folded the stack into qBotica's agentic AI push.
Flair Labs
Flair Labs builds lifelike voice AI 'digital workers' for mortgage and real estate teams. Spun out of Stanford's AI lab and backed by Y Combinator, its agents answer, qualify, follow up with, and book borrowers across voice, SMS, and email around the clock, aiming to handle the repetitive conversational work that keeps loan officers off the phones and let humans focus on judgment, empathy, and expertise.
Why 95% of AI Agents Fail in Logistics — Pallet CEO Sushanth Raman on TPM Today
On this episode of TPM Today, JOC senior technology editor Eric Johnson interviews Sushanth Raman, founder and CEO of Pallet, an AI-agent company built for the logistics industry. Raman explains why an oft-cited MIT study found that 95% of enterprise AI projects fail — arguing the root cause is missing 'tribal knowledge' and organizational context rather than flashy technology. He details how Pallet captures the undocumented business rules inside freight forwarders, 3PLs and shippers to automate document processing, container tracking, ISFs, billing and air-freight procurement, and lays out how operators should vet AI vendors. The pair also discuss the 'AWSification' of logistics labor, real EBITDA impact, and why, despite the hype, the industry is still very early in AI adoption.
11x
11x builds autonomous AI 'digital workers' for go-to-market teams - software agents like Alice, an AI sales development rep, and Jordan, a multilingual AI phone rep. Founded in 2022 and based in San Francisco, the startup raised a $50M Series B from Andreessen Horowitz in late 2024 at a roughly $350M valuation. After turbulence around customer claims and culture, founder Hasan Sukkar stepped down as CEO in May 2025 and CTO Prabhav Jain took over.
Penguin Ai
Penguin Ai is a healthcare-native agentic AI platform built to chip away at the roughly $1 trillion in administrative waste choking U.S. healthcare. Founded by former chief data officers from UnitedHealthcare, Kaiser Permanente and Optum, the company ships Gwen, a build-your-own AI environment that turns plain-language prompts into containerized digital workers for prior auth, claims, coding and payment integrity.
Siddhartha Agarwal
Siddhartha Agarwal is CEO of JazzX AI, the first end-to-end AI platform built for the mortgage industry. With over 30 years steering product strategy and go-to-market transformation at Oracle, Google Cloud, Databricks, and Freshworks — where he helped drive more than $700M in annual recurring revenue — he now leads a SAIGroup-backed company that is rewiring mortgage lending with governed, auditable AI automation. He holds degrees from Grinnell College, Caltech, and Stanford, sits on the Wisconsin School of Business advisory board, and publishes widely on why digital employees will eventually outnumber human ones by a factor of 10 to 20.
Fawad Butt
Fawad Butt is the co-founder and CEO of Penguin AI, a Palo Alto-based healthcare AI platform company that raised $29.7M in Series A funding in September 2025. A former Chief Data Officer at Kaiser Permanente, UnitedHealthcare, and Optum, Butt spent years on the buyer side spending hundreds of millions on generic tech before deciding to build the solution healthcare actually needed. Penguin AI targets the $1 trillion annual administrative burden in US healthcare with purpose-built agentic AI, small language models, and digital workers that compress prior authorization reviews from 30 minutes to under two, positioning itself as 'the Epic of the healthcare back office.'
Prabhav Jain
Prabhav Jain is the CEO of 11x, a San Francisco-based AI company building autonomous digital workers for revenue teams, backed by a16z with $102M raised. A three-time founder and MIT CS alumnus, he sold his second company CommonLounge to Brex in 2020, rose to Head of Engineering for Financial Services there, then joined 11x as CTO in 2024 before stepping up to CEO in May 2025. He is also an angel investor in 45+ companies and an a16z Scout.