digital-customer-success
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Dickey Singh’s theory of the twenty cooks
A tortilla machine, an unread dashboard, and a very specific ambition: to be useful. The Cast.app co-founder has spent his career asking what software can take off someone else’s plate.
The Startups Rebuilding Customer Onboarding - And Getting Bought
EverAfter, Baton, UpdateAI, Usetiful, GUIDEcx and Skalin all set out to fix the messy handoff between a signed contract and a happy customer. Half of them have already been acquired. Here is what each one does - and why the category is consolidating so fast.
EverAfter
One branded hub for onboarding, adoption, QBRs and renewals, personalized per account and orchestrated by AI.
Cast.app
Automate your Customer Success. Drive onboarding, usage, & adoption. Minimize account & revenue churn. Influence renewals & revenue expansion. Stream referrals from promoters. Scale without scaling teams.
Gainsight
Gainsight is a San Francisco-based enterprise software company that pioneered the customer success software category. Its platform helps B2B and SaaS companies retain customers, drive product adoption, and grow recurring revenue by unifying customer data, surfacing account health and churn risk, and orchestrating the post-sale journey. Founded in 2009 and led for over a decade by Nick Mehta, Gainsight serves more than 2,000 companies and, following its 2020 majority acquisition by Vista Equity Partners at a $1.1 billion valuation, has moved aggressively into human-first, agentic AI with products spanning customer success, product experience, communities, education, and its Staircase AI customer intelligence layer.