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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

david-karandish

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Story
Capacity Wants to Make the Support Ticket Disappear
Ai · Saas · Enterprise

Capacity Wants to Make the Support Ticket Disappear

The St. Louis company raised more than $155 million, turned profitable at $60 million in annual recurring revenue, and is pitching itself as the AI layer that answers questions before a ticket is ever opened - a direct shot at incumbents like Freshworks.

capacity · freshworksRead →
Story
Capacity vs. Maven AGI, Two Ways to Kill the Support Ticket
Ai · Enterprise · Saas

Capacity vs. Maven AGI, Two Ways to Kill the Support Ticket

One company bought its way to 20,000 customers. The other raised $78 million to build a single autonomous agent. Both want to end the support ticket - they just disagree on how.

capacity · maven-agiRead →