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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

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Story
The Software Empire That Writes Every Bill You Get
Saas · Enterprise · Developer Tools

The Software Empire That Writes Every Bill You Get

Oracle, Precisely, Twilio, Doxee, Docmosis and Solimar Systems run a multi-billion-dollar industry called customer communications management. You have never heard of it, and it has touched almost everything in your mailbox.

customer-communications-management · ccmRead →
Story
Inside Customer Communications Management's Quiet Gold Rush
Enterprise · Saas · Ai

Inside Customer Communications Management's Quiet Gold Rush

Every bill, statement and policy letter you receive runs through software almost nobody talks about. OpenText, Broadridge, Doxee and Cincom are racing to own it - and the market is heading past $5 billion.

customer-communications-management · ccmRead →
Story
Live Chat Software Split Into Four Tribes That Won't Merge
Saas · Enterprise · Developer Tools

Live Chat Software Split Into Four Tribes That Won't Merge

Sprinklr, ProProfs, WATI and Crisp all sell conversations with customers. They have almost nothing else in common - and that tells you where support software is heading.

live-chat · customer-supportRead →