cx-assurance
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Alok Kulkarni and the business of finding trouble early
Two failed ventures preceded Cyara. Alok Kulkarni’s next idea began with a speech-recognition system he could not properly test - and grew into a company built to catch trouble before customers did.
Cyara
Cyara is a customer experience (CX) assurance software company whose automated platform tests and monitors contact center systems - IVRs, chatbots, voice, digital channels and, increasingly, AI agents - before and after they reach customers. Founded in Australia in 2006 and now headquartered in Texas, Cyara helps large enterprises catch defects in customer-facing systems early, cut manual testing, and keep voice and digital channels working across more than 100 countries.
Sushil Kumar
Sushil Kumar is CEO of Cyara, the AI-powered customer experience assurance platform trusted by global enterprises to test and monitor over 350 million customer interactions annually across 135+ countries. A builder with 25+ years scaling category-defining platforms, he co-founded RelicX.ai (acquired by Harness), scaled Oracle Enterprise Manager into a $1B+ business, and led CA Technologies' $500M AIOps division and Broadcom's $200M+ DevOps portfolio before taking the helm at Cyara in December 2025 to lead the next phase of AI-driven CX assurance.