customer-support-software
(5)
TeamSupport
The Dallas software company spent 16 years building customer support for businesses that sell to other businesses. Now it wants those support tickets to tell you which customers are about to leave - and which are ready to buy more.
Smartsupp
The Brno company behind the two-eyed chat widget bootstrapped its way to 100,000 customers - now it is betting that an AI named Mira can sell shoes better than a call center.
Kayako
Founded by a 17-year-old college dropout in small-town India, bootstrapped past $10 million in revenue, name-checked in Zendesk's IPO filing - and now betting its second act on an AI agent named Kay.
Dixa
The agentic CS platform behind exceptional ecommerce brands.
Help Scout
Help Scout is a customer support platform built around a shared inbox, a self-service knowledge base (Docs), and an embeddable messaging widget (Beacon), now paired with AI features that draft replies and answer common questions. Founded in 2011 in Boston as a pivot from a web-design firm whose own support inbox was overflowing, the company sells a lighter, less ticket-heavy alternative to enterprise help desks like Zendesk. It operates as a fully remote, certified B Corporation serving more than 10,000 businesses across over 140 countries, including Buffer, Basecamp, Trello and Reddit.