customer-support-outsourcing
(3)
The Support Desk That Became a Global Operating System
SupportYourApp grew from a three-person software help desk into a 1,500-plus-person support operation. Its next act is less like a call center and more like a human-and-AI operating layer for global tech companies.
ModSquad
ModSquad is a Sacramento-based digital engagement company that provides on-demand customer support, content moderation, trust and safety, community management, and social media services for global brands. Founded in 2007 as Metaverse Mod Squad, it built a distributed network of vetted freelance moderators - called Mods - spread across 90+ countries and 55+ languages, letting clients scale coverage up and down without the overhead of a traditional call center. Its clients range from game studios and children's entertainment to e-commerce, media, and the U.S. Department of State.
wrrk
wrrk is an Austin-based customer-experience company that builds and runs fully-managed support organizations for high-growth brands. It blends vetted USA-based and Philippines-based agents with tooling and automation to deliver omnichannel customer service - phone, chat, email, SMS, social and marketplace - so startups and consumer brands get the reliability of an in-house team with the flexibility of an outsourced one. wrrk supports 125+ brands including Bombas, Supergoop, Taylor Stitch, Momofuku and AllTrails.