customer-success-platform
(7)
Planhat
The Swedish company spent seven years bootstrapping a customer platform before the venture money arrived. Now it wants software agents and the humans who run accounts to work off the same page.
Velaris
Get complete visibility of every customer and process. Predict churn and expansion with AI-enriched intelligence. Orchestrate personalized customer journeys. All from one AI platform.
Skalin
Skalin brings together all your customer data, makes sense of it with AI, and gives your team the clarity to protect revenue and grow accounts.
ZapScale
The easiest customer success platform for B2B SaaS companies - built by founders who learned churn the hard way, now betting that customer success software should take minutes to set up, not months.
Custify
Leading CS teams aren't working harder. They have AI agents doing the heavy lifting.
Vitally
Vitally is a New York-based customer success platform for B2B SaaS companies. It unifies product usage, billing, CRM and support data into a single workspace so customer success managers can score account health, automate playbooks, collaborate with customers and cut churn. Its AI Copilot layers summaries, meeting notes and natural-language insights on top of that data. Founded in 2017 by Jamie Davidson and Patrick Vatterott out of Techstars NYC, Vitally has raised roughly $40 million and counts Zapier, Productboard, Mixpanel and Gorgias among its customers.
Totango
Totango is an enterprise customer success and customer-led growth platform that helps companies monitor customer health, reduce churn, and grow recurring revenue. Founded in 2010 and headquartered in New York, it pioneered the customer success software category, connecting all of a company's customer data into a single view so post-sale teams can act on risks and expansion opportunities. In 2024 Totango merged with Catalyst under Great Hill Partners to form a combined customer growth powerhouse used by roughly 600 organizations including SAP, Google, Zoom, and GitHub.