customer-success-automation
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Dickey Singh Wants Customer Success to Run on Autopilot
The Cast.app founder spent three decades building products at Silicon Valley companies. Now he is arguing the customer success playbook shouldn't need a bigger team to run - it should run itself.
Vitally
Vitally is a New York-based customer success platform for B2B SaaS companies. It unifies product usage, billing, CRM and support data into a single workspace so customer success managers can score account health, automate playbooks, collaborate with customers and cut churn. Its AI Copilot layers summaries, meeting notes and natural-language insights on top of that data. Founded in 2017 by Jamie Davidson and Patrick Vatterott out of Techstars NYC, Vitally has raised roughly $40 million and counts Zapier, Productboard, Mixpanel and Gorgias among its customers.