A good customer story can help sell software. Big Sky Communications builds the relationships, routines, and restraint needed to keep those stories coming.
The B2B agency recruits customers, partners, and experts to carry a company’s message. Its bet: who says it can matter as much as what gets said.
Bill Alber inherited a struggling San Francisco cleaner, found the software wanting, and spent two years replacing it. SMRT Systems now sells the industry an operating system that follows a garment from counter to conveyor to customer's door.