customer-interviews
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Listen Labs and the Question After the Answer
A customer can say “fine” and mean almost anything. Listen Labs built a research business around the next question - and made it possible to ask that question thousands of times.
Teresa Torres
Teresa Torres is the founder of Product Talk and the author of 'Continuous Discovery Habits' (2021), the definitive book on modern product discovery. A Stanford Symbolic Systems graduate who transitioned from front-end engineering to product management to coaching, she pioneered the Opportunity Solution Tree framework and has trained more than 18,000 product professionals through Product Talk Academy. She coaches product teams at companies like Spotify, Tesco, CarMax, and Snagajob, and is widely recognized as one of the most influential people in global product management.