customer-health-score
(6)
SmartKarrot
The Dallas software company wants customer success teams to stop firefighting churn - and start engineering growth from the accounts they already have.
ZapScale
The easiest customer success platform for B2B SaaS companies - built by founders who learned churn the hard way, now betting that customer success software should take minutes to set up, not months.
Totango vs Hook and the Rewiring of Customer Success
Two companies are betting on opposite futures for customer success software - one consolidating the old dashboard playbook, the other handing the work to AI agents. Here is what the split says about where retention revenue is headed.
Custify
Leading CS teams aren't working harder. They have AI agents doing the heavy lifting.
Churn360
The AI customer success platform Kovai.co built to fight churn - launched in 2023, retired in 2024, and a candid lesson in how hard the customer success market is to crack.
Totango
Totango is an enterprise customer success and customer-led growth platform that helps companies monitor customer health, reduce churn, and grow recurring revenue. Founded in 2010 and headquartered in New York, it pioneered the customer success software category, connecting all of a company's customer data into a single view so post-sale teams can act on risks and expansion opportunities. In 2024 Totango merged with Catalyst under Great Hill Partners to form a combined customer growth powerhouse used by roughly 600 organizations including SAP, Google, Zoom, and GitHub.