customer-experience-platform
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Airship Bet on Push Notifications. The Real Business Was Everything After the Tap.
The company that helped invent commercial push nearly broke its early data stack. Seventeen years later, Airship sells a broader lesson: the notification is only useful if the experience after it earns the tap.
Joe Welu
Joe Welu is the founder and CEO of Total Expert, a Minnesota-based fintech company that built the first customer engagement platform purpose-built for banks, credit unions, and mortgage lenders. He started the company in 2012 from the basement of a real estate office, hiring his first programmers off Craigslist, after a decade running one of the top-selling real estate teams in the U.S. Today Total Expert serves more than 200 financial institutions, including 15 of the top 25 U.S. banks and lenders, and its software touches roughly a quarter of U.S. mortgage production.