cti
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Saas · Enterprise · Developer Tools
CDC Software makes the phone remember
A caller should not have to become a courier for their own history. CDC Software connects the phone system to the customer record, with a lesson for any business drowning in perfectly respectable software.
contact-center · crm-integrationRead →
Executive · Operator · Creator
Tobi Tungl Makes Marketing Earn Its Place in the Room
The CTI chief marketing officer began by pulling cable and commissioning systems. Two decades later, he is still testing every message the same way: does it work in the real world?
tobi-tungl · ctiRead →