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Westcoast sells the kit. The real business is everything around it.
The British distributor turns hardware, software and a thousand small headaches into something a reseller can sell. Its sale to ALSO shows how expensive that useful middle ground has become.
The Chinese Software Company Quietly Running the World's Phone Bills
It was ZTE's software arm, then Alibaba bought it and gave it a whale for a logo. Today Whale Cloud's ZSmart platform quietly meters the calls, data, and monthly bills of more than a billion people across 80-plus countries.
Vitally
Vitally is a New York-based customer success platform for B2B SaaS companies. It unifies product usage, billing, CRM and support data into a single workspace so customer success managers can score account health, automate playbooks, collaborate with customers and cut churn. Its AI Copilot layers summaries, meeting notes and natural-language insights on top of that data. Founded in 2017 by Jamie Davidson and Patrick Vatterott out of Techstars NYC, Vitally has raised roughly $40 million and counts Zapier, Productboard, Mixpanel and Gorgias among its customers.