conversational-support
(2)Story
Story
Saas · Enterprise · Platform
Live Chat Software Made the Corner Bubble a Salesperson
Zoho, Front, ProProfs and Olark turned the little window in the corner of a website into the busiest room in the building. Here is how the humble chat bubble learned to sell, support, and never clock out.
live-chat-software · customer-supportRead →
Saas · Ai · Enterprise
HappyFox Bought Thena, and Now Your Support Lives in Slack
The bootstrapped, $20M-ARR help desk run by Shalin Jain has folded in Thena, the Slack-native B2B support startup backed by Lightspeed and First Round. Thena's standalone app is sunsetting - its bet on support-in-the-channel is not.
happyfox · thenaRead →