conversational-intelligence
(11)
UpdateAI
The AI notetaker that turned every customer call into a searchable, actionable record - and quietly became the brain behind Gainsight's push into agentic AI.
UpdateAI Beat Gong, Then Gainsight Bought It
The post-sales notetaker that customer success managers swore by went head-to-head with the giants, won a loyal following, and got absorbed into Gainsight's AI push in July 2025. Here is how a discovery interview turned into an acquisition.
UpdateAI Listened to Every Customer Call, Then Gainsight Bought It
The conversational-intelligence startup spent five years turning customer meetings into signal for post-sales teams. In July 2025 Gainsight acquired it to power Atlas, its agentic-AI bet, and put founder Josh Schachter in charge.
Medallia
Medallia unifies every customer signal and applies industry-leading AI to deliver the intelligence and outcomes today's leaders need to transform their business.
InMoment
How a restaurant-survey startup from Utah became the connective tissue between what customers say and what companies actually do about it.
Talkmap
Talkmap is a Dallas-based enterprise AI company that turns 100% of a contact center's customer conversations - calls and chats - into structured, real-time intelligence. Its Talkdiscovery platform combines patented AI, machine learning, and computational linguistics to automatically detect customer intent, sentiment, and emerging trends, then routes those insights to specialized AI assistants for retention, sales, compliance, coaching, and analysis. Founded in 2017 (originally as discourse.ai) and led by CEO Tim Moss with founder Jonathan Eisenzopf, the company serves large brands in telecom, banking, insurance, and healthcare, keeping customer data inside private cloud environments rather than sending it to third-party models.
UneeQ
UneeQ builds AI-powered digital humans - lifelike, real-time animated avatars that give chatbots and enterprise AI a human face, voice and body language. Founded in New Zealand in 2009 as FaceMe and now headquartered in Austin, Texas, the company pairs its Synanim synthetic-animation engine and Synapse AI-orchestration brain to deploy digital humans for customer experience, brand engagement and immersive employee training across banking, airlines, telecom, retail, healthcare and government.
Tim Moss
Tim Moss is the Chairman and CEO of Talkmap, a Dallas conversational-intelligence company that turns raw call-center calls and chats into structured, real-time customer insight using patented AI. A Texas A&M political science graduate with more than 30 years in technology and financial services, he previously ran the turnaround of the $800M+ carrier services company Syniverse as COO, launched a new organization as an Ericsson senior vice president, and founded IMG Venture Group and the consultancy Integrity Management Group. Talkmap raised an $8 million Series A led by Stage1 Ventures in February 2022, part of roughly $17.6 million total.
Optiverse
Optiverse is a Swiss AI meeting platform that turns everyday conversations into structured, actionable work. Its assistant, OptiAgent, transcribes meetings, writes custom summaries, extracts action items, pushes updates into CRMs, and makes past calls searchable across a company. Founded in Zurich in 2024 by researchers from ETH Zurich, EPFL, MIT and HSG, the company positions itself as the 'digital brain of the enterprise' and reports supporting over 1,000 companies while emphasizing Swiss-hosted, privacy-first data handling.
Elio Assaf
Elio Assaf is the Lebanese co-founder and CEO of Optiverse AG, a Zurich-based AI startup building a meeting assistant that turns everyday conversations into structured, operational intelligence - automating notes, summaries, transcriptions and CRM updates. A computer-vision and machine-learning researcher who worked across ETH Zurich, MIT and EPFL and previously engineered AI at Thales, he incorporated Optiverse in June 2024, won a CHF 150,000 Venture Kick award, and grew the platform to serve over 1,000 businesses worldwide while users report saving an average of 6.8 hours a week.
Level AI
Level AI is a Mountain View-based enterprise AI company that builds conversational intelligence for contact centers. Its platform listens to every voice, chat, and email interaction, automates quality assurance with generative AI, coaches agents in real time, and surfaces the Voice of the Customer for executives. Founded in 2019 by ex-Amazon Alexa engineer Ashish Nagar, Level AI has raised about $74M and powers customer operations at brands like Affirm, Carta, Vista, Penske and ezCater.