conversation-analytics
(2)
Redapto
Redapto is a San Francisco enterprise-AI company (Y Combinator Fall 2025) building self-improving systems for customer support teams. Its platform monitors 100% of customer conversations across chat, voice, and email, catches quality issues and AI hallucinations in real time, runs custom evaluations tied to a brand's voice and policies, and automatically turns what it learns into updated training material and knowledge-base fixes. The goal is to move support from a cost center to a growth lever - lifting CSAT and net revenue retention and surfacing churn risks and expansion moments across the customer lifecycle.
Knode.ai
Knode.ai is a New York-based AI company building an agentic sales-management platform that reads a team's own sales calls to figure out what its best reps actually do differently, then turns that into objective scorecards and personalized coaching. Rather than nudging sellers during live calls, Knode analyzes conversations after the fact, benchmarks every rep against the behaviors that correlate with winning, and hands managers evidence-backed feedback they can act on without watching hours of recordings. Founded in 2023 by Riccardo Pellegrini, Henry Katz, and Nicholas Horelik, the company says it has analyzed more than a million sales interactions for high-growth teams.