Convergys

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Jean-Hervé Jenn and the price of a better question

From call centres to the fuel desk, Jean-Hervé Jenn kept returning to a practical problem: how to turn information a business already has into a decision it can actually use.

jean-herve-jenn · inatechRead →

Legend

Operator · Executive

Kathy Juve and the trouble with starting over

From predictive customer service to AI coaching, Kathy Juve has spent her career working on a familiar frustration: having to explain yourself twice. At Morse., that concern meets a business built to connect the systems behind the conversation.

kathy-juve · morseRead →