cloud-contact-center
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How to Leave Cisco or Avaya Without Dropping a Call
A contact center migration does not need a heart-stopping cutover. This four-phase playbook moves queues, channels and business units in controlled waves while service stays live.
Nobody Loves the Call Center. These Four Are Rebuilding It
Four contact center software makers - the French dialer pioneer Vocalcom, the billion-dollar public company Five9, the private-equity roll-up Sharpen, and the Google-backed newcomer UJET - are betting on very different futures for the support call.
UJET Wants to Kill the Call Center Mitel Helped Build
San Francisco's UJET calls itself CCaaS 3.0 and treats the phone as an app, not a switchboard. Ottawa's Mitel spent fifty years wiring the old way - now both are racing to work out what a human agent even does once the AI picks up first.
AVOXI Wants Your Business Call to Stop Looking Like Spam
The 25-year-old Atlanta voice company sells phone numbers in more than 150 countries. Now it is betting that the hardest problem in business calling is not connecting - it is getting people to pick up.
Alvaria and UJET Wire AI Calling to a 50-Year-Old Dialer
Two contact-center companies - one built on decades of compliant outbound dialing, the other on AI-first cloud - are stitching their stacks together. The bet is simple: enterprises want the smart part without the legal risk.