cloud-contact-center
(6)
Vocalcom
For nearly three decades the French software maker has quietly wired the phones, chats and bots behind some of the world's busiest customer service desks. Now it is betting its future on an AI-ready cloud.
Five9
The cloud company that argued contact centers belonged online long before it was obvious - and is now betting its next chapter on AI agents that answer the phone.
Convoso
The leading AI-powered sales platform for fueling growth.
Bright Pattern
The all-in-one AI-powered contact center - built for the cloud by the people who helped build the industry.
Genesys
Genesys is a global customer experience and contact center software company that helps more than 8,000 organizations across 100+ countries orchestrate personalized, AI-powered interactions across voice and digital channels. Its flagship Genesys Cloud CX platform combines omnichannel routing, self-service, conversational and agentic AI, and workforce engagement management into a single cloud service. Founded in 1990 as a computer-telephony integration startup, Genesys today operates an 'Experience Orchestration' model with roughly $2.4 billion in annual revenue and Genesys Cloud ARR approaching $2.2 billion.
Talkdesk
Talkdesk is a global cloud contact center company that uses AI to automate customer service across voice, digital and self-service channels. Its CX Cloud and Customer Experience Automation (CXA) platform power AI agents and multi-agent orchestration for enterprises across financial services, healthcare, retail, travel and government.