
After building marketing systems across banks, software, and 19 international markets, Heather Valteris took on a product few people notice until it fails: the machinery of healthcare payments.

How a communications lifer became the marketing chief at one of health insurance's most watched companies, and why she keeps betting that clear beats clever.

The marketing chief turning a Richmond regional bank into the one that listens - and betting a whole campaign on the idea that big banks forgot how.