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Vol. II — No. 184Remarkable People · Exceptional CompaniesToday's Edition

churnzero

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Story
The Customer Success Tools Racing to Zero Your Churn
Saas · Enterprise · Developer Tools

The Customer Success Tools Racing to Zero Your Churn

Renewals now decide who wins in SaaS. Six platforms - from scrappy ZapScale to the HubSpot machine - are fighting to own the moment after the sale, when the real money is quietly made or lost.

customer success · churnRead →
Legend
You Mon Tsang
Founder · Executive · Operator

You Mon Tsang

You Mon Tsang is the founder and CEO of ChurnZero, the Washington, DC customer success platform he started in 2015 to fix a blind spot he hit as a software CMO: companies knew everything about prospects and almost nothing about the customers they already had. A four-time software founder with prior exits at Biz360, Engine140, and Milktruck, Tsang has turned a single metric - net revenue retention - into a rallying cry for subscription businesses, arguing that product-market fit is not the ability to sell customers but the ability to keep them.

you mon tsang · churnzeroRead →