
Candu, Churn360, Churned, Avoma, Velaris, Apty, Cast - and SAP - are all chasing the same moment: when a customer quietly decides whether to stay. This is the software built to fight churn, and the AI agents now doing the fighting.

Six tools set out to fix customer onboarding and stop churn. A year later, two are already gone. Here is what the survivors say about the fight to keep customers.